Frequently Asked Questions
Everything you need to know about N.E.O. scrubs, shipping, and our mission.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for 2-3 day delivery.
Do you ship internationally?
Currently, we ship within the United States only. We're working on expanding our shipping options to serve healthcare professionals worldwide.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to you.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. If you're not completely satisfied, we'll make it right.
Product Information
What sizes do you offer?
We offer sizes XS through 3XL for both men's and women's collections. Our scrubs are designed with a modern fit that moves with you throughout your shift.
How do I choose the right size?
Check our size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
What materials are your scrubs made from?
Our scrubs are crafted from premium performance fabrics: a blend of polyester, rayon, and spandex for durability, comfort, and stretch. They're designed to withstand frequent washing while maintaining their shape and color.
Are your scrubs antimicrobial?
Yes, all N.E.O. scrubs feature antimicrobial fabric treatment to help reduce odor-causing bacteria and keep you feeling fresh throughout long shifts.
Care Instructions
How should I wash my scrubs?
Machine wash cold with like colors. Tumble dry low or hang dry. Avoid bleach and fabric softeners to maintain the fabric's performance properties.
Will the colors fade?
Our scrubs are designed with colorfast technology to resist fading. Following care instructions will help maintain vibrant colors wash after wash.
About N.E.O.
Who founded New Era: Ours?
N.E.O. was founded by two critical care nurses who spent years working in various healthcare settings. We created the scrubs we always wished we had.
What makes N.E.O. different?
We're healthcare professionals designing for healthcare professionals. Every detail is intentional—from pocket placement to fabric stretch—because we've lived the work and understand what you need.
Do you offer discounts for healthcare workers?
Yes! We offer special pricing for verified healthcare professionals. Sign up for our newsletter to receive your exclusive discount code.
Still Have Questions?
We're here to help. Reach out to our team and we'll get back to you as soon as possible.
Contact Us